PKR Slots Privacy Policy – How We Handle Your Data

This Privacy Policy applies to all users of pkrslots.click, the online casino and gaming platform operated under the PKR Slots brand. When we say "PKR Slots," "we," "us," or "our" in this policy, we are referring to the operator of this platform. When we say "you" or "player," we mean any person who visits, registers on, or uses any part of the PKR Slots website or its related services.

We know that Pakistani players value their privacy. You are trusting us with real personal information — your name, your phone number, your payment details — and that trust is something we take seriously. This policy is our commitment to being transparent about exactly what we do with that information, and to never doing anything with it that you would not reasonably expect or consent to.

By registering an account at PKR Slots, you acknowledge that you have read this Privacy Policy and agree to the collection and use of your data as described here. If you do not agree, please do not register or use the platform. You can contact us at support@pkrslots.click with any privacy questions before or after registration.

This policy works in conjunction with our Terms and Conditions. In the event of any conflict between the two documents on privacy matters, this Privacy Policy takes precedence.

PKR Slots collects personal data in two broad categories: information you provide directly, and information generated automatically by your use of the platform.

Information You Provide Directly:

• Full legal name and date of birth (required for account registration and age verification)
• Email address and Pakistani mobile phone number
• Residential address in Pakistan (required for identity verification and regulatory compliance)
• Username and password (the password is stored as an irreversible cryptographic hash — we cannot read it)
• Government-issued identity document details when requested for KYC (Know Your Customer) verification — for example, your CNIC number
• Any information you provide when contacting our support team via email or live chat

Information Collected Automatically:

• Device information: device type, operating system version, browser type and version
• Network information: IP address, approximate geographic location derived from IP, mobile network operator
• Usage data: pages visited, games played, time spent, bet history, session durations, login timestamps
• Cookie and tracking data as described in Section 7

PKR Slots collects your data through the following channels:

• Registration Form: When you create your PKR Slots account, you submit your name, date of birth, email address, and phone number directly through the registration form.
• Account Settings and Verification: When you update your profile, complete identity verification, or submit documents, that data is collected and added to your account record.
• Payment Processing: When you make a deposit or withdrawal, transaction data is generated. PKR Slots does not store your full payment credentials — see Section 6 for payment-specific details.
• Platform Activity: Your game history, bet records, login events, and navigation behaviour are logged automatically as part of platform operation. This data is used for account security, dispute resolution, responsible gaming monitoring, and platform improvement.
• Customer Support: Any information you share with the PKR Slots support team — whether via email or live chat — is stored as part of your support interaction history to allow continuity of service.
• Cookies and Similar Technologies: As described in Section 7, certain data is collected automatically when you access the platform, including session identifiers and preference data.

Every piece of data that PKR Slots collects is used for a specific, legitimate purpose. We do not collect data and then look for a use for it — we collect it because we need it for the purposes listed below.

PKR Slots does not use your data for profiling to sell you third-party products, for automated decision-making that produces legal effects without human review, or for any purpose unrelated to operating your gaming account and complying with applicable law.

PKR Slots shares your data only in the following limited circumstances, and only to the minimum extent necessary:

• Payment Processors: When you make a deposit or withdrawal, your transaction details are shared with the relevant payment processor (Easypaisa, JazzCash, NayaPay, SadaPay, your bank, or Visa/Mastercard networks). These processors have their own privacy policies and are independently regulated.
• Identity Verification Providers: PKR Slots may use third-party KYC services to verify your identity documents. These services receive only the data necessary for the specific verification task and are contractually prohibited from using it for any other purpose.
• Fraud Prevention and AML Services: We share transaction and account data with anti-fraud and anti-money laundering screening services where required by our compliance obligations. This is a legal requirement for any licensed gaming operator.
• Game Software Providers: When you play a game at PKR Slots, your account identifier and bet data may be shared with the game's software provider (such as Evolution Gaming) for the purpose of operating that game and resolving disputes. Game providers do not receive your payment or identity details.
• Legal Authorities: PKR Slots will disclose personal data to law enforcement or regulatory authorities when required to do so by a valid legal order or to prevent serious harm.
• Business Transfers: In the event of a merger, acquisition, or significant change of ownership of PKR Slots, player data may be transferred to the acquiring entity. In such cases, players will be notified and will have the option to close their accounts before the transfer takes effect.

Payment security at PKR Slots is handled with particular care because it involves real money transactions in Pakistani Rupees. Here is exactly how your payment data is treated:

• PKR Slots does not store your full Easypaisa, JazzCash, or bank account credentials. When you initiate a deposit or withdrawal, you are redirected through a secure payment gateway, and the credential exchange happens directly between your device and the payment processor.
• PKR Slots stores only the information needed to manage your transaction history: the payment method type (e.g., Easypaisa), a partial identifier (e.g., the last 4 digits of a card), transaction amounts, dates, and reference numbers.
• All payment-related data in transit is protected by 256-bit SSL/TLS encryption.
• Stored payment reference data is encrypted at rest using strong symmetric encryption.
• PKR Slots may ask you to verify a payment method by confirming a small test transaction or providing a screenshot of your wallet statement. This is a fraud-prevention measure and the information provided is not shared beyond what is needed for that verification.

PKR Slots uses cookies and similar technologies to operate the platform correctly, remember your preferences, and understand how players navigate the site so we can improve it. We do not use cookies to track your activity on other websites or to build advertising profiles.

The types of cookies PKR Slots uses:

• Strictly Necessary Cookies: These are required for the platform to function. They manage your login session, maintain your balance display, and ensure secure page transitions. You cannot opt out of these while using the platform.
• Preference Cookies: These remember your chosen language, display settings, and game lobby filters so you do not have to reconfigure them each visit.
• Analytics Cookies: PKR Slots uses anonymised, aggregated analytics to understand which features are used most and where technical issues occur. No individual player is identified in this data.
• Security Cookies: Used to detect unusual login patterns, suspicious activity, and potential fraud in your account session.

You can manage cookie preferences through your browser settings. Blocking strictly necessary cookies will prevent the PKR Slots platform from functioning correctly. Blocking preference or analytics cookies will not affect your ability to play games or process transactions.

PKR Slots retains your personal data for as long as your account is active and for a defined period after account closure, as required by our regulatory and legal obligations. Specific retention periods by data category:

• Account registration data (name, email, DOB, address): Retained for the life of your account plus 5 years after closure, as required for anti-money laundering compliance.
• Transaction records (deposit and withdrawal history): Retained for a minimum of 5 years from the date of the transaction, as required for financial compliance.
• Game history and bet records: Retained for 2 years from the date of each session, used for dispute resolution and responsible gaming review.
• Support interaction records: Retained for 2 years from the date of the last interaction, unless they are associated with a formal dispute.
• KYC documents (identity verification submissions): Retained for 5 years from account closure or from the date of the last transaction, whichever is later.
• Marketing consent records: Retained for the life of your account or until you withdraw consent, whichever comes first.

After the applicable retention period expires, data is securely deleted or irreversibly anonymised. PKR Slots does not keep personal data indefinitely or "just in case."

PKR Slots implements multiple layers of technical and organisational security to protect your personal data against unauthorised access, disclosure, alteration, or destruction.

• Transport Encryption: All data transferred between your device and PKR Slots servers is encrypted using TLS 1.2 or higher with 256-bit encryption. The padlock icon in your browser confirms this on every page of the platform.
• At-Rest Encryption: Personal data, payment references, and identity documents stored on PKR Slots servers are encrypted at rest using strong symmetric encryption keys.
• Password Security: Passwords are never stored in readable form. PKR Slots stores only a one-way cryptographic hash of your password. Even our own staff cannot read your password.
• Access Controls: Only authorised PKR Slots staff with a specific operational need have access to personal player data. Access is logged and regularly audited.
• Fraud Detection Systems: Automated systems monitor account activity for unusual patterns — multiple logins from different countries, sudden large withdrawals following unusual deposits, or login from unfamiliar devices — and flag these for human review.
• Incident Response: In the event of a data breach that is likely to harm affected players, PKR Slots will notify affected players within 72 hours of becoming aware of the breach, describing what happened, what data was involved, and what steps we are taking.

As a PKR Slots player, you have the following rights over your personal data. To exercise any of these rights, contact us at support@pkrslots.click with "Privacy Request" in the subject line. We will respond within 30 calendar days.

If you believe a minor has registered at PKR Slots using false age information, please contact us immediately at support@pkrslots.click. We will investigate and act without delay. Parents and guardians are encouraged to use device-level parental controls to prevent underage access to the platform.

PKR Slots may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make changes, we will update the "Last Updated" date at the top of this page.

For material changes — meaning changes that affect what data we collect, how we use it, or your rights over it — we will notify active players by email at least 7 days before the changes take effect. The notification will clearly describe what is changing and why.

If you continue to use PKR Slots after an updated Privacy Policy takes effect, that constitutes your acceptance of the changes. If you disagree with any updates, you can close your account by contacting support@pkrslots.click before the effective date.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have concerns about how your personal data is being handled at PKR Slots, please reach out:

• Email: support@pkrslots.click — Use "Privacy Request" as your subject line for data rights enquiries.
• Live Chat: Available on the PKR Slots platform 24 hours a day for general privacy questions.

PKR Slots will acknowledge all privacy requests within 72 hours and provide a full response within 30 calendar days. Complex requests — such as full data subject access requests — may take up to 30 days to complete fully, but we will keep you updated on progress.

We take privacy complaints seriously. If you are not satisfied with our response to a privacy concern, you may escalate the matter through the formal dispute process described in our Terms and Conditions.